Return and Refund Policy

30-Day Return and Refund Policy

At Aurora Beauty LLC, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely happy with your home decor items, you may return them within 30 days of receipt under the following terms and conditions:

1. Eligibility for Returns

  • Condition: Items must be returned in their original condition, unused, and with all original packaging, tags, and accessories. Products that have been damaged or altered are not eligible for return.
  • Proof of Purchase: A receipt or proof of purchase is required for all returns. This includes your order confirmation or invoice.

2. How to Initiate a Return

  1. Contact Us: To start the return process, please contact our customer service team at +1(202)-935-0717 or support@auroraface.com. Provide your order number and the reason for the return.
  2. Return Authorization: Our team will provide you with a Return Authorization (RA) number and instructions on how to return your item. Please note that returns without an RA number may not be processed.
  3. Return Shipping: You will be responsible for the return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service to ensure the return is received.
  4. Return Address: 300 Delaware Avenue, STE 210-A DE 19801.

3. Refund Process

  1. Inspection: Once we receive your returned item, we will inspect it to ensure it meets our return criteria. This process typically takes 5-7 business days.
  2. Refund Issuance: If the return is approved, we will issue a refund to your original payment method. Please note that it may take additional time for the refund to appear in your account, depending on your bank or credit card company.
  3. Original Shipping Fees: Original shipping fees are non-refundable.

4. Exchanges

  • If you would like to exchange your item for a different product, please contact our customer service team. Exchanges are subject to product availability. If the requested item is out of stock, you will be issued a refund instead.

5. Defective or Incorrect Items

  • Report Issues: If you receive a defective or incorrect item, please contact us immediately at +1(202)-935-0717 or support@auroraface.com. We will provide a return label and arrange for a replacement or full refund as appropriate.

6. Contact Us

For any questions or further assistance regarding returns and refunds, please contact our customer service team at:

Aurora Beauty LLC
1790 Plaza Del Amo APT 4 Torrance, California, 90501, USA
+1(202)-935-0717 | support@auroraface.com

Thank you for shopping with us. We value your business and are dedicated to providing you with exceptional service.